Cancellation Policy

Cancellation and Make-Up Policy: All booked lessons are to be paid for; Lessons can be canceled online via a Student Portal at any time; Please text/call Mrs. Anna to request cancellation / re-scheduling. Re-scheduled lessons cannot be canceled / re-scheduled again, fees apply. A canceled lesson is automatically converted to an available lesson slot and can be booked by another student at any time; The cancellation deadline is 24 hours before the lesson; All lessons, canceled up to 24 hours before the lesson will be given a make- up credit; There are max 1 makeup credit per time; Makeup credits can be used to book a makeup lesson on designated makeup days or available makeup slots - in all lesson locations; The expiration period for the makeups is 70 days; All lessons canceled after 24-hour cancellation deadline attract a default lesson fee, no makeup credit is given; Any individual circumstances should be communicated/ discussed directly with Mrs. Anna.

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